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Designing and Installing Your Dream Fireplace: An Interview with Brenda Houlberg and Jeannie Trudeau of Glowing Embers Hearth & Home

By Brenda Houlberg and Jeannie Trudeau

Please tell us a little bit about your company and the services you offer.

Glowing Embers is a family owned and operated business owned by Brenda Houlberg and Jeannie Trudeau. Our business opened in 2007 and is a retail sales store for gas, pellet and wood burning stoves and fireplaces, as well as hot water heaters, outdoor patio products and accessories.

Our mission is to meet the customer's needs and provide the best customer service possible. We offer high-quality merchandise in the heating and accessories field, affordable prices, alternative heat source availability and the continual improvement of our products. We are committed to staying abreast with industry trends and product development so our customers will have the best possible choices in heating equipment and accessories for their homes or places of business. We work directly with licensed subcontractors for installation and getting you connected with propane gas.

What are some of the main options that homeowners need to decide on when they're getting a new fireplace?

Do they want wood, gas or pellet units? The square footage they are looking to heat. How often will they be using this unit. Whether it will be for heating or just ambiance.

What is the general design process when it comes to creating your own fireplace?

The customer will decide what it is that they want. Will it be a freestanding unit or an insert into their existing fireplace?

How do you make sure the fireplace design is what a homeowner wants?

We work directly with the homeowner and show them the options that are available. Depending on what the customer's need is, we may have to have the contractor visit their home to make sure the unit they want to purchase will be the most efficient for their needs.

What is the installation process for a new fireplace?

A date will be scheduled with the subcontractor. Permits will be pulled with the town. The unit will be installed. The town will be notified to return for inspection. The subcontractor will return to connect the unit and show the customer how to run the unit.

How long does it usually take?

Installation can take anywhere from one to four weeks, depending on the availability of the unit and our subcontractors' schedules.

Do you have any tips to help homeowners choose the right fireplace for their needs?

What is the size of the area being heated? How often will it be used? What room do they want to put it in? Do you want to use wood, gas or pellet?

What's the best way for people to contact your company?

Visit our showroom. We have burning displays on our floor so the customer can see what they are buying.

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