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Choosing the Right Contractor For You: An Interview with Eagle Rivet Roof Service Corporation

By Kristen Bosse

Tell us a little bit about your company and its foundation.

Eagle was founded in 1919 in West Hartford, CT. Eagle began by providing roofing and sheet metal services to residential customers. Over the years the business grew into a larger company servicing both residential and commercial clients. Our main office is located in Bloomfield, CT, with satellite offices in Tewksbury, MA and Coral Gables, FL.

What are some of the services your company provides?

Eagle provides roof inspection and maintenance services, roof repairs, and roof installations of all types. We install single ply, built up, and modified systems for low slope roofing as well as insulation. We install shingles, slate, standing seam metal and synthetic roofing products on steep slope roofs. We fabricate and install all types of sheet metal flashings, gutters and trim.

What makes your services different compared to other roofing companies?

Eagle caters primarily to private, repeat customers. As such we must provide the highest levels of quality and customer service. We are not a low bid shop looking for the next quick hit. In addition we maintain a large service department to attend to emergency calls and leak repairs. This allows us to react quickly and efficiently to our customer's needs. There are few companies in our industry who maintain dedicated service personnel.

Please explain the three most important qualities a contractor must possess.

In general, customers want to do business with someone they like, trust and respect. A contractor must be courteous to the customer, promote honesty and integrity in his business practices, and perform work of good quality.

What business practices do you implement and believe are necessary for a quality contractor to possess?

All customers must be treated fairly and with respect. Roofing in particular can be a bit disruptive when it is being performed. Keeping the customer informed of what they can expect to happen before the work begins and continuously throughout the process is paramount. If changes in the work are necessary due to unforeseen conditions, cost adjustments need to be fair and equitable to both parties.

In your opinion, is it better to have a contractor who focuses on one aspect of the trade more, or who is more generalized?

I believe a contractor who performs a specific trade, such as roofing, should be specialized in the work they perform. Trying to be good at everything often results in poor performance. General contractors however, as their name implies, have a broad base of experience and employ skilled trade sub-contractors for specific types of work. General contractors by their nature need to be generalized.

What advice do you have for someone who found a contractor they can afford, however perhaps he doesn't have the experience they want?

Selecting a contractor by price, without specific experience in the task at hand, often results in a bad experience for both parties. Experience and good references should be the primary selection criteria. If the price for these services is currently beyond reach, consider scaling the project back or postponing it until the proper funds are available.

Any other tips on choosing the right contractor and/or why your services are desirable?

Look for a local contractor, experienced in the type of work desired, who can provide good references. If you find all of these you should have the right company to perform your project.

What's the best way for people to get in contact with you and your company?

Our main phone number is 860 953 1231. You may also find us on the internet at ctroofing.contractors.

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Kristen has written impressive content including press releases and feature stories...

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